What’s the difference between row-based and credit-based plans?

Both are monthly subscriptions with an included allowance. Row-based plans include a monthly row allowance; credit-based plans include a monthly Supaflow Credits allowance. Additional usage is billed at declining volume rates. Both pricing models can be up to 10× cheaper than comparable competitor plans.

Supaflow Credits measure the compute your pipelines use, rather than the number of rows they move. Supaflow Credits remain our recommended option for maximizing savings. Some customers prefer a fixed monthly price with a clear row allowance they can budget around. Row-based subscriptions offer that predictability, even when Credits could cost less for the same workload.

Do the two pricing models include the same features?

Yes. Starter subscriptions include the same features as Professional Credits plans, Scale matches Enterprise, and Premier matches Business Critical. Choose your feature tier and the pricing model that fits your workload.

How is usage counted?

On row-based subscriptions, every row synced counts toward your allowance. Your initial sync is exempt, but resyncs count toward your quota. With Supaflow Credits, all pipeline runs consume Credits based on compute usage, including initial syncs and resyncs.

What happens when I use up my subscription row allowance?

More usage should mean better rates—not a penalty. Additional billable rows are charged automatically on the same declining pricing curve, so your price per million rows keeps falling as you consume more. No penalty rates, top-ups, or extra subscriptions.

You can also set a spending budget that pauses your pipelines at your limit, helping you avoid unexpected charges.

What happens when I use up my monthly Credit allowance?

Additional consumption is billed automatically at the end of the monthly period. The same declining volume curve applies, so there are no penalty rates or manual top-ups.

Do unused monthly Credits roll over?

No. Each monthly Credits subscription starts with a fresh prepaid allowance. Unused Credits expire at renewal; additional consumption is billed separately using the same volume curve.

Do unused rows roll over?

Unused rows on monthly subscriptions do not roll over. Unused annual-plan quota rolls over when you renew at the same tier or a higher tier.

How does credit-based pricing work?

You purchase credits and consume them based on the compute resources you use. Each pipeline run consumes credits based on the agent node size and the job duration. This pricing model charges for compute rather than rows synced.

How do I estimate my monthly cost?

Use the pricing calculator to compare monthly row allowances or estimate Supaflow Credits. For row-based plans, select a monthly row allowance to compare Starter and Scale prices. Additional billable rows follow the same declining pricing curve. For credit-based plans, select your monthly Credit allowance and pipeline settings to estimate consumption, the prepaid fee, and any overage. The 31-day trial lets you test your real workload before choosing a paid plan.Use the pricing calculator →

What should I include in a data pipeline cost estimate?

Include the ingestion charge, destination compute, network and staging costs, transformations, engineering time, monitoring, support, and governance requirements. The source and destination, monthly row volume, change rate, sync frequency, and runtime can all change the total. Our cost guide compares the common pricing models and includes a worksheet for collecting those inputs.Read the data pipeline cost guide →

Do you offer a free plan?

Yes. The Free plan includes 10 credits per month, 1 user, community support, access to all connectors, unlimited pipelines, schedules, dbt integration, Reverse ETL, monitoring, and API access. That is enough for a couple of pipelines that sync once a day, depending on source speed and sync frequency. No credit card required. The Free plan uses Supaflow Credits. When you need more capacity or team features, choose a paid row-based or credit-based monthly subscription.

What happens when I use up my Free plan credits?

Once the 10-credit Free plan allowance is used for the billing period, new job runs are paused until credits refresh in the next period or you upgrade to a paid plan. Supaflow does not automatically charge you for overages on the Free plan.

Where can I view my usage?

In the Supaflow app, open Usage from the sidebar for detailed credit, job, row, and compute-hour history. You can also open Settings, then Billing to see your current plan and remaining Free plan credits.

What's included in the free trial?

Try Supaflow for 31 days with access to Enterprise features. No credit card is required. The trial is independent of your paid pricing model. After the trial, you automatically move to the Free plan unless you choose a paid plan. You can choose a row-based or credit-based monthly subscription.

Can I switch between plans?

Contact sales to arrange a change to your tier, monthly row or Credit allowance, or pricing model. We will confirm the effective date and any billing adjustments before making the change, subject to any term commitments.Contact sales →

Do you offer volume discounts?

Yes. On Starter and Scale subscriptions, your price per million rows decreases as your volume grows—including usage above your allowance. Premier offers custom pricing. Professional and Enterprise Credits plans also have declining per-Credit rates as consumption grows, including overages. Business Critical offers custom terms.

What does Priority support (business hours) mean?

Priority support gives Scale subscription and Enterprise Credits customers faster queue priority and target response times than Standard support during business hours. For 24x7 critical incident coverage, choose Premier subscriptions or Business Critical Credits.

How do you compare to Fivetran pricing?

Both pricing models can reduce costs. These examples compare Supaflow prices with Fivetran estimator results; the row-based examples use SAP SuccessFactors. Savings are rounded reductions from the Fivetran estimate. Synced rows and Fivetran Monthly Active Rows (MAR) measure usage differently, so equal row inputs do not necessarily represent the same workload. Actual savings vary.Read the 26M-row benchmark →

How does Supaflow compare to other Fivetran alternatives?

Fivetran isn't the only option teams evaluate. Airbyte, Stitch, and Matillion all take different trade-offs on pricing, deployment, and transformation. If you're earlier in the shortlisting process — not yet committed to any specific vendor — the market roundup breaks down pricing models, deployment options, and Snowflake fit across all the major players.See the Fivetran alternatives roundup →